Free Shipping

Teamapparels.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. The Jacket Maker understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

Delivery Timelines

Regular size orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Whereas, the prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well. After confirmation of details such as measurements, we usually dispatch made-to-measure orders within 5-7 weeks and bespoke orders within 12-15 weeks.

After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep.

World Wide Delivery

We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.

Courier Service

In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you. APO/PO Box Addresses For your safety and security, we do not deliver to APO, FPO or PO box addresses.

Duty

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Complimentary Items

Orders exceeding 10 products don’t include complimentary items by default. Exceptions may apply in cases approved by our customer support representatives.

Other Policies

Once the payment is received, the customer will be notified via email of order confirmation. Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. We recommend you to follow up with the courier once you are provided with the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and in this case, we won’t be responsible. If you have multiple orders that are all shipping to the same address, we may combine them into a single shipment at our own discretion (unless otherwise instructed) to save time and money. Once your order is dispatched, we can not reschedule the delivery to a different address. The customer will have to contact the respective courier company for further actions or a solution.

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange. Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on your payment method. The customer is also entitiled for refund/return, in the following cases Wrong product received by the customer Products has some defects Product damaged in shipping Product is tampered In case of receiving a defective product, please contact us within 2 working days. Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link Additional Terms & Conditions for Shoe Returns Returned item should be unworn, unwrinkled, undamaged (should have no scratches on the sole and upper), and in re-sellable condition. Once we have received and inspected the returned item, your return will be processed within 7 working days. Standard size orders can be returned for a full refund or exchange. Made-to-measure or other customized orders can only be returned for alteration. We reserve the right to refuse returns/refunds that do not meet these criteria. BLACK FRIDAY SALE POLICY We appreciate your interest in our Black Friday Sale, where we are pleased to present our best offer possible. It is important to note that we do not entertain refund requests for items acquired during the Black Friday sale. However, in an effort to provide you with added flexibility, we have extended our exchange and store credit policy, allowing a more generous 60-day window. If, for any reason, you find yourself dissatisfied with your Black Friday purchase or if the items you've received do not fit as expected, you can initiate an exchange request online within 60 days from the date of receipt. For standard-size orders, you can opt to exchange the item for a different size or an alternative product Made-to-measure or other customized orders can only be returned for alteration. We are committed to ensuring your shopping experience is as smooth as possible, and our customer support team is ready to assist you with any exchange requests or any other queries. Thank you for considering our products.

Custom Orders

Return and Alteration We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. How we strive to achieve Win-Win Situation? Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.